Refund and Returns Policy

At Amor Energy, customer satisfaction is our top priority. We strive to provide high-quality products that meet your expectations. However, if for any reason you are not satisfied with your purchase, we are here to help.

1. Returns

• Eligibility: You may return most new, unopened items within 30 days of delivery for a full refund. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• Process: To initiate a return, please contact our customer service team at info@amorenergy.ca or call us at +1(604)-267-1677 with your order number and reason for the return. We will provide you with instructions on how to send your item back to us.
• Non-Returnable Items: Certain items are not eligible for return, including but not limited to:
  • Gift cards
  • Downloadable software products
  • Some health and personal care items

2. Refunds

• Approval Process: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
• Processing Time: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [Insert Number of Days] days.
• Partial Refunds: In some cases, only partial refunds may be granted, such as items not in their original condition, damaged, or missing parts for reasons not due to our error.

3. Exchanges

• Eligibility: We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at info@amorenergy.ca or call us at +1(604)-267-1677.

4. Shipping

• Return Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
• Shipping Time: Depending on your location, the time it may take for your exchanged product to reach you may vary.

5. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us at:

• Email: info@amorenergy.ca
• Phone: +1(604)-267-1677